Nova Energy Wins Four NZ Compare Awards
Nova Energy took home four major titles at the latest NZ Compare Awards in 2025 - reinforcing its reputation as one of New Zealand’s leading multi-service providers for power, broadband and mobile.
So last week, the NZ Compare team took the time to visit the Nova Energy offices to officially present the trophies and certificates, celebrating a strong year of customer satisfaction and service excellence.
🏆 Nova Energy NZ Compare Award Wins
Nova Energy received the following awards in 2025:
- Best Customer Support – Broadband
- People’s Choice Award – Power
- Best Customer Support – Mobile
- People’s Choice Award – Mobile
The award wins were reviewed and voted for across different categories and were based upon rigorous judging from the independent NZ Compare Awards judging panel as well as public votes.
Why Nova Energy Stood Out in 2024
⭐ Best Customer Support – Broadband
Reliable internet is essential for modern households, whether for work, study, streaming or staying connected. Nova’s recognition for Best Customer Support – Broadband reflects its commitment to locally based assistance, responsive service, and making switching and support straightforward for customers. The customer support category is always hotly contested, so for a company that was traditionally a power service to walk away with best BROADBAND support means they really stood out!
In a market where customer experience can make or break loyalty, Nova’s support model clearly resonated with broadband users across New Zealand and this was borne out in their entry to the judging panel.
⭐ People’s Choice Award – Power
The People’s Choice Award – Power is particularly significant because it reflects direct customer endorsement. With power prices and plan options top of mind for many Kiwis, customers obviously rated Nova highly for overall satisfaction, value, and ease of doing business. So much so, that they voted!
As a Kiwi-owned provider, Nova continues to compete strongly in the New Zealand electricity market by combining competitive pricing with dependable service.
⭐ Best Customer Support – Mobile
Customer support remains critical in the mobile market, especially as consumers increasingly bundle services. Nova’s win for Best Customer Support – Mobile demonstrates its ability to deliver responsive, helpful assistance across another essential household service.
Like the Customer Support Broadband win, the customer support category in mobile is always a big one to win. Once again, to see a company that was traditionally a power service win best MOBILE support means they must be doing something right!
⭐ People’s Choice Award – Mobile
Receiving the People’s Choice Award – Mobile further highlights Nova’s growing reputation in the mobile space. Customers and users once again mobilised (see what we did there) and voted, to help recognise Nova for delivering simple, reliable mobile plans backed by friendly, New Zealand-based support.
A Kiwi-Owned Multi-Service Provider Focused on Simplicity
Nova Energy’s ability to win awards across power, broadband and mobile underscores the strength of its multi-service offering. For many Kiwi households, bundling essential services with one provider can simplify billing, support and account management.
Sarah Evans, General Manager Retail Services at Nova, said: “We’re incredibly proud to be recognised with both the People’s Choice and Best Customer Support awards across multiple services. As a Kiwi-owned, multi service provider, we’re focused on making life easy for our customers through friendly, locally based support and simple, reliable service. These wins reflect our commitment to delivering great value while putting our customers first.”
What the NZ Compare Awards Represent
The NZ Compare Awards recognise top-performing providers in New Zealand based on real customer experiences and satisfaction data. Categories such as Best Customer Support and People’s Choice highlight companies that go beyond price alone — rewarding those who consistently deliver positive customer outcomes.
For Nova Energy, winning across multiple categories reflects:
- Strong customer satisfaction ratings
- High-quality, locally based support
- Competitive value across power, broadband and mobile
- A commitment to keeping services simple and reliable
Congratulations to the Nova Energy Team
The NZ Compare team was delighted to present the trophies in person and celebrate with the Nova team. These four awards are a testament to the company’s continued focus on customer-first service in an increasingly competitive utilities and telecommunications market.
Congratulations again to Nova Energy on an outstanding achievement at the NZ Compare Awards.
Check out Nova Energy plans and products across Power, Broadband and Mobile.