Genesis Energy

their accounting is confusing. an inv. $100 direct debit might be $95 . An inv amount should be the exact amount coming out of your account. sometimes it says you have a credit do you want it??? their accounting skills are nil

Tried to contact them today at 3.50 pm and was told that the wait time would be 15 mins.

This is certainly not acceptable for a company of this size, so go elsewhere if you want good customer services

Going dark on Genesis. They installed a new meter late last year 21. I notified them in Jan/Feb it did seem to be working as my app was not recording use. In August 22 they finally addressed the issue and now I am stuck with a significant back dated invoice. I am a low user but they now suggest I go on standard plan to reduce bill. Standard plan costs more overall. C'mon Genesis get your act together, now shopping for other providers.