Genesis Energy

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*** last updated at 2023-07-07 14:37:47 ***

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Addons
User
Contract
Price: low to high
Price per 30 days
Total 3.5
Overall Satisfaction 3.2
Value for Money 3.6
Customer Service 3.8
Average from 9 reviews
2021-02-17 14:22:30
Gwen Hungerford 1.0
I had an account with Genesis but they for no reason at all were billing someone else. Finally, there name has been removed. We were paying $40 - $80 a month on power due to having solar panels. My daughter moved in and was paying $200 with Genesis. An extraordinary leap. I can only assume they were charging her with someone else's account. When she phoned they said that power was most used midday on a Friday. She works then and lives alone apart from her daughter coming fortnightly. I would never recommend Genesis to anyone as they are also considered on the of the most expensive as well as major mistakes mentioned above. Very, very disappointed. ...read more
2020-08-13 14:13:44
Liesa 1.0

Very expensive electricity provider with confusing monthly bill. Had been trying to contact unfriendly and rude customer service several times, and they didn’t know how to explain what was written on my bill. One of the customer service was saying that even though she explained it to me, I wouldn’t understand. This company has unhelpful and rude customer services, supposed to give a better training on how to speak to the customer and instead of providing shit service
Pros
None
Cons
Expensive and unfriendly customer services. Hopeless high rate. Absolutely not recommended
2020-07-17 21:42:23
Kevin 1.0
Not helpful and rude. Wait times are horrible only to get hung up on when they finally answer and then no one rings you back. Switch was absolutely shit and somehow my power got turned off While being switched over and then they charged me a reconnection fee when it was their fault? When it finally came over my first bill was somehow a estimate even though we have a smart meter.
Pros
Not at all
Cons
Not helpful at all customer services. Hopeless high rate and rude clause. No recommend.
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